notreu Terms of Service

Article 1 (Application)

These Terms of Service (hereinafter referred to as these “Terms”) set out the conditions of use of “notreu” and related services provided by AINNA Co., Ltd. (hereinafter referred to as the “Company”) (hereinafter collectively referred to as the “Services”), and the rights and obligations between the Company and users of the Services.
Any person who uses the Services shall use the Services in accordance with these Terms after agreeing to these Terms.
The Services are intended for corporations, organizations, sole proprietors, and other persons who use the Services in the course of business.
If a User uses the Services on behalf of a corporation or other organization, that User represents that the User has the authority necessary to bind that organization to these Terms.
If the Company and a Subscriber have a separate agreement concerning the Services, such as an application form, order form, individual contract, quotation, or service specification (hereinafter referred to as an “Individual Agreement”), the Individual Agreement shall prevail to the extent it differs from these Terms.

Article 2 (Definitions)

The terms used in these Terms have the following meanings.

“User” means an individual, corporation, or organization that uses the Services.
“Subscriber” means an individual, corporation, or organization that has entered into an agreement with the Company for use of the Services based on these Terms or an Individual Agreement.
“Registered User” means a person who creates an account for the Services by the method prescribed by the Company and uses the Services.
“Workspace” means the usage environment managed on the Services by a Subscriber or Registered User.
“Public AI” means a function of the Services that generates answers and other information based on Registered Content and other information obtained by the Services, and provides them to End Users on a website or elsewhere.
“End User” means a third party who uses Public AI or other functions of the Services on a website or elsewhere published by a Subscriber or similar party.
“Target Site” means a website, page, or URL designated by a User as the subject of information collection, search, answer generation, or other processing by the Services.
“Registered Content” means website information, FAQs, answer data, text, files, images, URLs, and other information that a User registers, uploads, enters, designates, or provides through integration with an External Service.
“Displayed Content” means answers, guidance text, summaries, links, source information, and other information generated or displayed through the Services.
“External Service” means a third-party service used to provide or integrate with the Services, including AI services, cloud services, authentication services, payment services, and Notion.

Article 3 (Formation of the Use Agreement)

For a Registered User, a use agreement based on these Terms is formed when the User agrees to these Terms and completes the account registration procedure prescribed by the Company.
The preceding paragraph also applies when an account is created using Google or another external authentication service.
For a free trial or other function that does not require account registration, the provisions of these Terms that are applicable by their nature apply so long as the Services are used.
For a paid plan, a use agreement for the paid plan is formed when the User completes the application procedure prescribed by the Company and the Company accepts it, or when payment is completed.
If an Individual Agreement is executed, the time of its formation shall be as specified in that Individual Agreement.

Article 4 (Account)

A Registered User shall provide true, accurate, and up-to-date registration information.
A Registered User shall, at the Registered User’s own responsibility, appropriately manage the account, password, authentication information, and other access information.
A Registered User shall not allow a third party to wrongfully use, assign, lend, or otherwise use the Registered User’s account in a manner not approved by the Company.
Acts performed using an account shall be treated as acts of the user of that account if it is reasonably recognized that they were performed by that user.
If a Registered User becomes aware of unauthorized use of an account or the possibility of such use, the Registered User shall promptly contact the Company.

Article 5 (Workspace)

A Subscriber or Registered User may create and use a Workspace within the scope determined by the Company.
A Registered User who has administrative authority over a Workspace may add or remove other Registered Users, change their permissions, and perform other administration within the functions provided by the Company.
A Workspace ID, Public AI ID, or other identifier designated by the Company may not be changeable after it is created.
A User shall not use an identifier for the purpose of impersonating a third party or infringing a third party’s trade name, trademark, name, or other rights.

Article 6 (Description of the Services)

The Services support information search and self-resolution by End Users and other Users based on Registered Content and other information that the Services can obtain.
The Services may include collection of information from Target Sites, registration and management of content, generation of answers by AI, Public AI, an administration screen, analytics, and other functions provided by the Company.
The Services do not automatically replace telephone support, staffed support, or other operational response.
The Services do not provide professional judgment on matters that require specialized judgment, such as law, medicine, or investment.

Article 7 (Plans)

The Services include a free plan, paid plans, plans under an Individual Agreement, and other plans determined by the Company.
The fees, available functions, AI usage volume, processing volume, amount of information that may be registered, and other conditions of use for each plan are displayed on the Company’s website, administration screen, application screen, or in an Individual Agreement.
The Company may set limits on the number of uses, processing volume, data volume, AI usage volume, and other matters for the free plan and free trial.
The Company may change the content, conditions of use, or usage limits of the free plan or free trial, or discontinue their provision, depending on the status of provision of the Services and other reasonable circumstances.

Article 8 (Fees and Payment)

A Subscriber who uses a paid plan shall pay the fees displayed by the Company on the pricing page, application screen, Individual Agreement, or by other means, together with applicable taxes.
Payment shall be made by credit card.
If a credit card or another third-party payment service is used, the terms of use of that payment service may apply.
If payment of the fees cannot be confirmed after the payment deadline, the Company may suspend or restrict paid functions or all or part of the Services.
Costs required for payment shall be borne by the Subscriber unless otherwise specified.

Article 9 (Term, Renewal, and Cancellation)

The contract term and renewal conditions of a paid plan shall be as specified on the application screen, pricing page, or in an Individual Agreement.
A paid plan set to renew automatically will renew automatically under the displayed conditions unless the Subscriber completes cancellation or stops renewal by the prescribed date.
For a self-service paid plan, the Subscriber may stop the next renewal by the method prescribed by the Company.
Unless otherwise specified, even if cancellation or stoppage of renewal is completed, the Services may be used until the end of the current contract term.
Except where required by law or separately approved by the Company, fees already paid will not be refunded on a pro rata basis or otherwise.
If an Individual Agreement contains different provisions on the contract term, minimum use period, mid-term cancellation, or other matters, that Individual Agreement shall prevail.

Article 10 (Collection of Information from Target Sites)

The Services may collect information from Target Sites and other sources by HTTP access, crawling, browser rendering, APIs, structured data, integration with External Services, or other methods that the Company deems appropriate.
A User shall designate only Target Sites that the User manages, information that the User has the lawful right to use, and other information that the User has the authority to designate as the subject of processing by the Services.
Due to the structure of a Target Site, display methods using JavaScript or similar technology, access restrictions, authentication, the specifications of an External Service, robots settings, communication conditions, or other technical circumstances, all or part of information published on the web may not be obtainable.
For Notion and certain other External Services, integration with the External Service or the grant of permissions by the User may be required in order to obtain information from the Target Site more accurately or completely.
The Company does not guarantee that the Services can obtain information from Target Sites or other sources completely, accurately, continuously, or immediately.

Article 11 (Integration with External Services)

The Services may provide functions that integrate with Notion and other External Services.
Integration with an External Service may require authentication by the User, the grant of access permissions, selection of the integration target, and other procedures.
If a User permits integration with an External Service, the User licenses the Company to obtain, store, convert, search, analyze, and otherwise process information from that External Service based on the granted permissions, to the extent necessary to provide the Services.
All or part of an integration function may become unavailable due to changes in specifications, failure, discontinuation, expiration of authentication, or other circumstances outside the Company’s control relating to an External Service.
Use of an External Service may be subject to the terms of use and other conditions of that External Service.

Article 12 (Registered Content and User Responsibility)

Rights in Registered Content are reserved by the User or the rightful owner.
The User is responsible for the content, accuracy, completeness, currency, legality, and permissibility of use in the Services of Registered Content.
The User represents and warrants that the User has the rights and authority necessary to have Registered Content handled in the Services.
A User shall not register information that violates laws or regulations or that unfairly infringes a third party’s copyright, trademark, trade secret, privacy, or other rights.
If a User registers personal information, confidential information, or other information that requires careful handling, the User shall secure the authority, consent, or other lawful basis necessary for that registration and processing.
If a dispute with a third party arises from Registered Content, the User shall resolve it at the User’s own responsibility and expense, except where caused by reasons attributable to the Company.

Article 13 (License to Use Registered Content)

The User licenses the Company to reproduce, store, convert, analyze, process into a searchable form, index, vectorize, send to an AI service, and otherwise process Registered Content to the extent necessary to provide, operate, maintain, sustain the quality of, and improve the Services.
The license in the preceding paragraph does not transfer rights in Registered Content to the Company.
The Company will not use Registered Content for purposes unrelated to the Services, except when using it as statistical information as provided in Article 14.

Article 14 (Usage Data)

The Company may obtain and analyze information concerning usage, including the number of accesses, number of uses, number of users, question and search history, operation logs, and other usage information (hereinafter referred to as “Usage Data”), in order to provide, maintain, improve, and enhance the quality of the Services, prevent unauthorized use, and ensure security.
The Company may process Usage Data into a form that does not identify an individual or a specific Subscriber and use it as statistical information for the following purposes.
- (1) Improvement of functions and quality of the Services
- (2) Analysis of usage of the Services
- (3) Provision of analysis results to Subscribers
- (4) Planning and development of new services or functions
- (5) The Company’s sales, marketing, and public relations activities
The Company will appropriately manage Usage Data and other information in accordance with laws and regulations and the Company’s Privacy Policy.

Article 15 (Displayed Content and AI-Generated Responses)

Displayed Content may be generated automatically using AI or other technology based on Registered Content and other information obtainable by the Services.
Displayed Content is reference information to support information search and self-resolution by Users and End Users. It is not an official view, definitive answer, manifestation of intent, or anything similar by the Company or a Subscriber.
The Company does not guarantee the accuracy, completeness, currency, usefulness, fitness for a particular purpose, or other qualities of Displayed Content.
If the Services have not obtained all or part of a source of information, that information may not be reflected in Displayed Content.
Judgments and acts based on Displayed Content shall be made by the User or End User at their own responsibility after confirming the information as necessary.
Due to the nature of AI and other technology, different Displayed Content may be generated for the same or similar input, or content that is the same as or similar to Displayed Content for another user may be generated.

Article 16 (Public AI and End Users)

A Subscriber may install or publish Public AI on the Subscriber’s own website or elsewhere using the functions of the Services.
The Subscriber is responsible for the settings of Public AI, Registered Content, the scope of publication, the purpose of use, and confirmation of Displayed Content.
If a Subscriber obtains information from End Users through Public AI, the Subscriber shall take necessary measures such as display, notice, and obtaining consent in accordance with applicable laws and regulations.
Questions and other information entered by End Users into Public AI may be processed for provision of the Services, maintenance of quality, response to failures, prevention of unauthorized use, and other necessary purposes.

Article 17 (Intellectual Property)

Copyrights and other intellectual property rights in the Services, software, design, UI, trademarks, logos, documentation, and other content provided by the Company belong to the Company or a third party who has licensed their use to the Company.
These Terms do not assign or license the rights in the preceding paragraph to a User beyond the extent necessary to use the Services in accordance with these Terms.
Rights in Registered Content are not transferred to the Company, except as provided in Article 13.

Article 18 (Publication of Usage Records)

If a Subscriber is a corporation or other organization, the Company may use, free of charge, that Subscriber’s name, trade name, trademark, logo, and other marks identifying that Subscriber (hereinafter referred to as “Names, etc.”) on the website of the Company or the Services, sales materials, proposal materials, company profile, press releases, social media, and other public relations and marketing activities of the Company, for the purpose of showing adoption or use of the Services.
The Subscriber licenses the Company to use the Names, etc. to the extent necessary for the purpose in the preceding paragraph, and represents and warrants that the Subscriber has the authority necessary for that license.
The Company may resize, crop, convert the file format of, or otherwise make minor adjustments to the Names, etc. to the extent necessary for display. The Company will not change them in a manner that impairs their identity or unfairly damages the Subscriber’s brand value.
The Company will not use the Names, etc. in a manner that creates a misunderstanding that the Subscriber recommends, endorses, or guarantees the Company or the Services.
If a Subscriber does not wish the Names, etc. to be posted, the Subscriber may request this from the Company by the method prescribed by the Company. After receiving the request, the Company will stop new postings within a reasonable period and delete postings of the Names, etc. from media that the Company manages and can change. This does not apply to materials that have already been printed, distributed, or published, or other materials that are difficult to change immediately.
If the Company publishes a detailed case study that goes beyond posting the Names, etc., such as the Subscriber’s comments, the name of a person in charge, specific effects of adoption, usage status, figures, or an interview, the Company will obtain the Subscriber’s consent separately.

Article 19 (Prohibited Conduct)

Users shall not engage in the following acts when using the Services.

Acts that violate laws, regulations, or public order and morals
Criminal acts or acts that encourage them
Acts that infringe the intellectual property rights, trade secrets, privacy, reputation, or other rights or interests of the Company or a third party
Acts of registering, obtaining, or processing a third party’s information without the necessary authority
Acts of wrongfully circumventing access restrictions, authentication, or other technical restrictions of a third party’s website, system, or other service
Acts that place an excessive load on the Services
Acts of wrongfully probing, attacking, or exploiting vulnerabilities of the Services
Acts of circumventing security functions or usage restrictions of the Services
Acts of reverse engineering, decompiling, or otherwise analyzing the Services, except where approved by the Company
Acts of impersonating a third party
Acts of wrongfully assigning, lending, or sharing an account or authentication information
Acts of using the Services for the purpose of falsehood, fraud, nuisance, or otherwise causing disadvantage to a third party
Acts that interfere with the normal provision or operation of the Services
Other acts that the Company reasonably determines to be inappropriate

Article 20 (Confidential Information)

The Company and a Subscriber shall not disclose or leak to a third party, without the prior consent of the other party, information disclosed by the other party in connection with the Services that is expressly identified as confidential or that is reasonably recognized as confidential by its nature.
The following information is not included in the confidential information in the preceding paragraph.
- (1) Information that was already public at the time of disclosure
- (2) Information that became public after disclosure through no fault of the recipient
- (3) Information lawfully held before disclosure
- (4) Information lawfully obtained from a third party with proper authority
- (5) Information independently developed or obtained without using the confidential information
If disclosure is required by law or by an order of a court or other public authority, confidential information may be disclosed to the extent necessary.
The Company may disclose confidential information to subcontractors who are bound by an appropriate confidentiality obligation, to the extent necessary to provide the Services.

Article 21 (Personal Information)

The Company handles personal information and other information obtained in connection with the Services in accordance with the Privacy Policy separately established by the Company.

Article 22 (Security)

The Company takes reasonable and appropriate security control measures regarding the Services.
The principal security measures implemented by the Company are set out in the Security Policy and other materials separately published by the Company.
Due to the nature of information systems, the Company does not guarantee complete safety of the Services or that no security incident will occur.

Article 23 (Changes to the Services)

The Company may change the content, specifications, display method, UI, and other aspects of the Services when reasonably necessary for quality improvement, functional improvement, security, compliance with laws and regulations, or other reasons.
For changes that materially affect Users, the Company will endeavor to give prior notice by a reasonable method, except in an emergency or other unavoidable circumstances.

Article 24 (Suspension of the Services)

The Company may temporarily suspend all or part of the Services in any of the following cases.

When performing maintenance, inspection, or updating of the system
When a system failure or communication failure occurs
When an External Service has a failure, a change in specifications, or a discontinuation of provision
When a security problem occurs or is likely to occur
When a natural disaster, power outage, or other force majeure occurs
When otherwise reasonably necessary for the safe or stable provision of the Services

Article 25 (Storage and Deletion of Data)

The Company stores Registered Content and other user data to the extent necessary to provide the Services.
If a use agreement ends and an account or Workspace is deleted, the Company will, in principle, delete that user data within 30 days from the date of termination or deletion, unless otherwise specified.
Data may temporarily remain beyond the period in the preceding paragraph due to backups or other technical reasons. In that case, the Company will not use that data in the ordinary course of business.
Information that must be retained under laws and regulations may be retained for the required period.
Users shall, at their own responsibility, save necessary data or take other necessary measures before the use agreement ends.

Article 26 (Suspension of Use and Termination)

The Company may restrict or suspend all or part of the use of the Services, or terminate the use agreement, if a User falls under any of the following.

The User violates these Terms or an Individual Agreement
The User fails to pay the fees
There is a material falsehood in the registration information
There is unauthorized use, or a risk of a material effect on a third party
There is a risk of interfering with the safe or stable operation of the Services
The User is reasonably determined to be an anti-social force or to have a relationship with one
It is otherwise reasonably determined that continuing the use agreement is extremely difficult

If the nature of the violation allows correction and there is no urgency, the Company will endeavor to provide an opportunity for correction to a reasonable extent.

Article 27 (Exclusion of Anti-Social Forces)

The Company and Users represent and warrant that they, and their officers and similar persons, are not organized crime groups, members of organized crime groups, or other equivalent anti-social forces.
The Company and Users represent and warrant that they do not use anti-social forces, provide funds to them, or have a relationship with them that should be socially condemned.

Article 28 (Disclaimer)

The Company provides and operates the Services with reasonable care.
The Company does not guarantee the following with respect to the Services.
- (1) Accuracy, completeness, currency, or usefulness
- (2) Fitness for a User’s particular purpose
- (3) That the results or effects expected by a User will be obtained
- (4) That the Services can be used at all times or without interruption
- (5) That there are no errors, defects, or other failures
- (6) That information from Target Sites or other sources can be obtained completely
- (7) That Displayed Content is always accurate or appropriate
- (8) That External Services can be used continuously

Article 29 (Damages)

If a Subscriber suffers damage due to reasons attributable to the Company, the Company is liable, to the extent permitted by law, for direct and ordinary damage that actually occurred.
Except in cases of willful misconduct or gross negligence by the Company, or other cases where liability cannot be limited under law, the total amount of damages for which the Company is liable to a Subscriber is limited to the total fees for the Services actually paid by the Subscriber to the Company in the contract year in which the damage occurred.
If only a free plan or free trial is used, except in cases of willful misconduct or gross negligence by the Company, or other cases where liability cannot be limited under law, the total amount of damages for which the Company is liable is limited to 10,000 yen.
The Company is not liable for damage caused by failure of an External Service, communication failure, changes to a Target Site, changes to or deletion of Registered Content, or other circumstances beyond the Company’s reasonable control that are not attributable to the Company.

Article 30 (Amendments to These Terms)

The Company may amend these Terms in accordance with law when reasonably necessary due to changes in law, changes in the content of the Services, or other reasons.
If the Company amends these Terms, the Company will announce the amended content and the effective date by display on the Services, notice to the registered email address, or another appropriate method.
For amendments that require a User’s consent under law, the Company will obtain consent by the method prescribed by the Company.

Article 31 (Notices)

Notices from the Company to Users will be given by display on the Services, sending to the registered email address, or another method that the Company deems appropriate.
Users shall keep their registered email address and other contact information up to date at all times.

Article 32 (Assignment of Contractual Status)

A User may not assign, transfer, pledge, or otherwise dispose of the contractual status or rights and obligations under these Terms or an Individual Agreement to a third party without the Company’s prior consent in writing or by electronic means.
If the Company transfers the business related to the Services to a third party, the Company may have that third party succeed to the contractual status, rights and obligations under these Terms and Individual Agreements, and information concerning Users, in connection with that business transfer.

Article 33 (Severability)

Even if any provision of these Terms, or any part of a provision, is held invalid or unenforceable by law or otherwise, the remaining provisions of these Terms shall continue in effect.

Article 34 (Governing Law and Jurisdiction)

These Terms and the use agreement concerning the Services are governed by the laws of Japan.
The Tokyo District Court shall be the exclusive agreed court of first instance for all disputes arising in connection with these Terms or the Services.

Established on December 9, 2025

AINNA Co., Ltd.

Hosokawa Bldg. 5F, 1-1-17 Akasaka, Minato-ku, Tokyo